Frequently Asked Questions

Everything you need to know about shopping for your home at The Andersons.

How long will it take to receive my furniture order?

Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for scheduling and transit.

What is your return policy for home decor?

We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are not eligible for return.

Do you offer fabric and wood finish swatches?

Yes, we believe in feeling the quality firsthand. You can order up to five complimentary swatches through our 'Request a Sample' page to ensure the perfect match for your space.

Is assembly required for your products?

Many of our larger pieces arrive fully assembled. For items requiring assembly, we provide detailed instructions and all necessary hardware. You can also opt for our professional assembly service at checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. For larger investments, we offer flexible financing options through Affirm to help you create your dream home now.

What should I do if my item arrives damaged?

Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging so we can arrange a replacement.